1. OBJECTIVE, SCOPE AND APPLICABILITY

VYom India Organics Private Limited ("Company", "we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy ("Policy") describes how we collect, use, disclose, and transfer Personal Information through our website www.vyomindiaorganics.com (the "Platform").

This Policy applies to individuals who browse, access, or use our Platform, or provide information on or through the Platform, or whose information we otherwise collect, receive, or process in connection with the offer and sale of our organic personal care, home hygiene, pain relief, and wellness products ("Products") (collectively referred to as "Customers", "you", "your").

This Policy does not apply to Personal Information collected offline (unless otherwise specified), to websites that do not link to this Policy, to Customers of countries other than India, or to third-party websites to which the Platform may link.

By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including your consent for sharing your information as per this Policy. We encourage you to read this Policy carefully. If you are not comfortable with any of the terms or policies described herein, you may choose to discontinue usage of the Platform.

Further, you agree and consent to receive all communications related to our services on the mobile number provided by you to the Company, even if such mobile number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI Regulations"). Notwithstanding your registration with the National Do Not Call Registry, you hereby express your interest and accord informed consent to receive communications (including commercial communications) in relation to the Company's services. You further confirm that no communication to you from the Company shall be construed as Unsolicited Commercial Communication under the TRAI Regulations.

"Personal Information" means any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you. Information that is freely available in the public domain or furnished under the Right to Information Act, 2005 or any other applicable law shall not be regarded as Personal Information.

2. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect and receive Personal Information in the following ways:

2.1 When You Submit Your Personal Information

We collect and store Personal Information that you provide while using our Platform, including when you enter your information into data fields as part of registration, place orders for Products, subscribe to newsletters, contact customer care, or respond to surveys. You may submit your name, postal address, email address, phone number, and other information to receive information about various Products and services.

2.2 Automatic Collection

We automatically collect and store certain types of information whenever you interact with us, including information about your use of the Platform and your interaction with content and services. This information may be collected using various technologies such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits certain information such as the URL of the website you visited and your browser version. We may also receive information about your location and mobile device, including a unique identifier for your device.

2.3 Other Sources

We may receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and facilitate future purchases. We may also receive information from third parties that feature our Products if you opt-in to receive information from us.

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

We limit ourselves to collecting information necessary to ensure accurate services and process your orders. The following categories of Personal Information may be collected:

• Your name, email address, postal address, and phone number(s)

• Date of birth, language preference, and location

• Names and addresses of people to whom purchases have been shipped

• IP addresses and device information

• Product interest information and preferences

• Financial information such as payment instrument details (processed securely through Razorpay)

• Technical data about your device, system, and application software

• Phone numbers used to call our customer service

4. PURPOSE FOR WHICH PERSONAL INFORMATION IS COLLECTED

We may use your Personal Information to:

• Verify your identity and process your orders

• Communicate with you about your account, orders, and activities on the Platform

• Send newsletters, marketing communications, and promotional offers via email, SMS, and WhatsApp

• Respond to your inquiries and customer service requests

• Improve our Products, services, and Platform

• Conduct marketing and performance research

• Analyze trends and track customer web page movements

• Provide personalized offers and tailor content

• Prevent fraud and other illegal activities

• Comply with legal obligations and regulatory requirements

4.1 Legal Basis for Processing

Performance of a Contract: Processing necessary to fulfill your orders and deliver Products.

Legitimate Interest: Sending marketing information about our Products and communicating with you to serve you better.

Compliance with Legal Obligation: Retaining business records as required by applicable laws.

Consent: In certain situations, we rely on your consent to process your Personal Information. You can withdraw your consent by contacting us at care@vyomindiaorganics.com.

5. HOW DO WE SHARE PERSONAL INFORMATION?

Only persons authorized by us shall have access to your Personal Information. We may share your Personal Information with:

• Our affiliates and third-party service providers who perform services on our behalf

• Payment processors (Razorpay) for transaction processing

• Courier and logistics companies for order delivery

• Analytics providers (Google Analytics, Facebook) for Platform improvement

• Law enforcement or regulatory authorities when required by law

We do not rent or sell your Personal Information to any third party.

In the event of a merger, acquisition, or sale of our business, your Personal Information may be transferred to the acquiring entity, subject to this Policy.

6. RETENTION OF PERSONAL INFORMATION

We will retain your Personal Information only as long as reasonably required or as permitted by applicable law. We may retain your information to fulfill the purposes for which it was collected, including meeting legal, administrative, accounting, or reporting requirements. Your Personal Information is safeguarded against inappropriate access and disclosure.

7. OPTING OUT

You have the following choices regarding your Personal Information:

• Update Your Information: Log into your account to update or correct your name, email address, and other preferences

• Unsubscribe from Marketing: Click the "unsubscribe" link at the bottom of any promotional email, or contact our customer care

• Remove Content: Request removal of content you posted by emailing care@vyomindiaorganics.com

8. WITHDRAWAL OF CONSENT

If you have consented to the collection, use, and/or disclosure of your Personal Information, you have the right to withdraw this consent at any time by writing to us at care@vyomindiaorganics.com. Please note that any processing carried out before the withdrawal of your consent remains lawful. Notwithstanding such request, information may be retained to comply with legal obligations, resolve disputes, and enforce our agreements.

 

9. HOW WE STORE YOUR PERSONAL INFORMATION

We may store Personal Information using secure on-site servers or internally hosted technology. Your Personal Information may also be stored by third parties via cloud services, with whom we have contracted to support our business operations. These third parties are required to employ at least the same level of security that we use to protect your Personal Information.

10. USE OF COOKIES

We use "cookies" to track your preferences and activities on the Platform. Cookies are small data files transferred to your computer's hard drive by a website. They keep a record of your activities, making your subsequent visits more efficient.

We use cookies to:

• Understand and save your preferences for future visits

• Keep track of advertisements

• Compile aggregate data about site traffic and interactions

By continuing to use the Platform, you agree to our use of cookies. You can modify your browser settings to block cookies, but some features of the Platform may not function properly without them.

11. THIRD-PARTY ANALYTICS

We use third-party analytics services to evaluate your use of the Platform, compile reports on activity, and analyze performance metrics. We currently work with the following analytics partners:

• Google Analytics: For website traffic analysis and user behavior insights

• Facebook Pixel: For advertising optimization and conversion tracking

Google, as a third-party vendor, uses cookies to serve ads on our Platform. You may opt-out of the use of cookies by visiting the Google Ad and Content Network privacy policy or the Network Advertising Initiative Opt-Out page.

12. LINKS TO THIRD-PARTY SITES

We may display links to websites owned or operated by third parties. We have no control over the content on such websites and are not responsible for their privacy practices. You should read the terms and privacy policy of any third-party website before accessing or using it.

13. CHILDREN

Our Platform is not designed for individuals under the age of eighteen (18). We do not knowingly collect Personal Information from anyone under eighteen years of age. If you are under eighteen, you may browse our Platform but please do not provide your Personal Information to us. If we become aware that we have inadvertently received Personal Information from a visitor under eighteen, we will delete the information from our records.

14. SECURITY

We endeavor to protect your Personal Information against loss, theft, and unauthorized access with security safeguards appropriate to the sensitivity of the information. We use various methods including:

• Physical measures: Locked filing cabinets, restricted access to offices, and alarm systems

• Technical tools: Passwords, encryption, SSL technology, and firewalls

• Organizational controls: Confidentiality agreements, limited access on a need-to-know basis, and staff training

Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. All sensitive payment information is encrypted via Secure Socket Layer (SSL) technology and processed through Razorpay's PCI-DSS compliant payment processing system.

However, we shall not be liable for any loss, damage, or harm caused due to unauthorized access or misuse of Personal Information by any third party.

15. POLICY REVIEW

We may update this Policy from time to time. When changes are made, the Policy will include a notation "Revised (date)" indicating that you should review the new terms. Changes will be effective immediately upon posting. By accessing the Platform after any changes have been made, you signify your agreement to the modified Policy.

16. CONTACT US

If you have any concerns about the handling of your Personal Information, or if you have any complaints or queries related to your Personal Information or this Policy, please contact us:

Vyom India Organics Private Limited

H-64 & 65 UPSIDA Agro Park-II,
Kursi Road, Barabanki Lucknow,
Uttar Pradesh, 225302, India

Email: care@vyomindiaorganics.com

WhatsApp: +91 7454919111

Customer Support Hours: Monday to Friday, 10 AM to 6 PM

Note: This contact information is provided pursuant to the provisions of applicable laws including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and the rules enacted thereunder.