Refund and Returns Policy

Thank you for shopping at Vyom India Organics. We want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for processing refunds and returns. By purchasing on our website, you agree to the terms and conditions of this policy.

Eligibility for Refunds:

1.1 Damaged or Defective Products

If you receive a product that is damaged during shipping or defective, please contact our customer support team within three days of receiving the product. We may request evidence, such as photographs, to assess the damage or defect. Once verified, we will offer you the option of a replacement or a full refund.

1.2 Incorrect Product or Order

If you receive the incorrect product or an error with your order, please notify us within 3 days of receiving the product. We will work with you to resolve the issue and offer a replacement or a full refund, depending on the circumstances.

Return Process

2.1 Return Authorization

For eligible returns, we require a Return Authorization (RA) number. To obtain an RA number, please contact our customer support team with your order details and the reason for the return. We will provide the necessary instructions and the RA number to include with your return.

2.2 Return Shipping

Unless the return is due to a damaged, faulty, or incorrect good, customers are liable for the return shipping expenses. We recommend a trackable delivery option to ensure the returned items arrive securely. Please save the shipment evidence until the refund or replacement is handled.

2.3 Condition of Returned Items

Items should be returned in their original form, unused, unopened and in original packing. Except in circumstances where the product is damaged, defective, or wrong, we reserve the right to refuse refunds for items not returned in a resalable condition.

Refund Process

3.1 Refund Methods

Refunds will be granted using the same payment method used to make the purchase. Depending on your financial institution, please wait 7-8 days for the refund to be processed and credited to your account.

3.2 Non-Refundable Items

Certain items are non-refundable, including perishable goods, such as food products, and items marked as final sale or clearance.

Contact Us

If you have any questions, complaints, or requests about our refund policy or need help with a return, please contact our customer service at care@vyomindiaorganics.com. We will gladly assist you and provide more guidance.

Please remember that this Refund Policy only applies to transactions made on our website. For purchases made through third-party vendors, please refer to their refund procedures.

This Refund Policy is subject to change or amendment at any time. Any modifications will take effect as soon as they are posted on our website.

You confirm that you have read, understood, and agreed to the terms and conditions of our Refund Policy by purchasing on our website.